At PURAS we are committed to your satisfaction. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day satisfaction guarantee, along with a hassle-free, no questions asked return and exchange policy.

1)No Questions Asked:
Our return policy is completely hassle-free, and we do not require you to provide a reason for the return.
You can return the item for any reason, whether it's a change of mind, dissatisfaction with the product, or any other valid reason, as long as the products are purchased from PURAS official online and retail stores.

2)Eligibility for Return or Exchange:
You may request a return, or exchange for any eligible item within 30 days of the purchase date.
To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

3)Returns due to Allergic reaction
If you've experienced an allergic reaction with one of our products, please get in touch with us at info@mypuras.com or message us at +6011-16683033.
Our Customer Service Team may also ask for:
-A full view photo of your store receipt (if applicable);
-Photos of the product; and
-Photos of the affected area

4)Easy Process:
To initiate a return, refund, or exchange, simply contact our customer support team by emailing us at info@mypuras.com or message us at +6011-16683033.
Alternatively, you may also visit any PURAS outlet to process your request.

5)Refund or Exchange Process:
Once we receive your returned item and verify its condition and proof of purchase, we will issue a refund to your original payment method or process an exchange based on your preference.
If you choose to exchange the item and purchase it online, we will promptly ship the new item to you, subject to stock availability.
Exchanges are subject to product availability. In case the desired item is out of stock, we will contact you to discuss alternative options or provide a refund.

6)Discounted/promotional/End of Season Sale items:
Discounted/End of Season Sale items will only be refunded in the form of store credit or exchanged for other products. No cash refund or payment will be provided for items purchased during the discounted or promotional period.

7)Return Methods:
In-Store: For products purchased in any PURAS official store, you may return the product to any PURAS store in the country of purchase for a refund or exchange.
Online: For products purchased from the PURAS official online store, you may return the product to any PURAS store in the country of purchase or request a return through the online store by contacting us.

8)Return Shipping:
You will be responsible for covering the return shipping costs unless the return is due to our error, such as a defective or incorrect item. We recommend using a trackable shipping method for the safe return of the item.

9)Timely Refunds:
We understand your eagerness to receive your refund. Once we receive and inspect your returned item, we will process the refund promptly.
Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

10)Final Decision:
PURAS MALAYSIA reserves the right of final decision if the returned product is in unsatisfactory condition or if the terms mentioned above are not met.