Puras Satisfaction Guarantee
(No Questions Asked Return And Exchange Policy)
1) Hassle-Free Exchange:
You may return and exchange any item for any reason, whether it's a change of mind, dissatisfaction with the product, or any other valid reason, as long as the products are purchased from PURAS official online and retail stores.
2) Eligibility for Return and Exchange:
You may request a return and exchange for any eligible item within 14 days of the purchase date.
The item must be unused, in its original packaging, and in the same condition as when you received it.
3) Return and Exchange Process:
Return Methods:
In-Store: Return and exchange the product at any PURAS retail store
Online: Contact us by emailing info@mypuras.com to initiate a return and exchange
Return Shipping:
You are responsible for return shopping costs unless the return is due to our error (e.g. defective or damage)
4) Refunds for Specific Cases
We offer refunds in following situations:
- Product Defect: If the product is defective or damaged
- Allergic Reaction: If you experience an allergic reaction to the product please contact us at info@mypuras.com or +6011-16683033
5) Non-Refundable Items
Promotional items: Items purchased during discount campaigns, EOSS are non-refundable. However, they are eligible for exchange
6) PURAS Malaysia Right:
PURAS MALAYSIA reserves the right of final decision if the returned product is in unsatisfactory condition or if the terms mentioned above are not met.
We offer exchange for all products returned in unopened and original condition within 14 days of purchase.
If an item has been damaged in transit, we will provide a replacement or a full refund. Please contact us with your order number, a photo of the damaged item(s), and a description of the fault.
Kindly contact us via our customer service at 011-16683033 with your order number and a photo of your package, and we will be pleased to assist.
Please allow 10 - 14 working days for the processing of the refund, which will be made via your original mode of payment.
Proof of purchase can take the form of a receipt (paper or electronic) or a bank statement. If your purchase was recorded against your customer profile, it can be found in our system.
If you have a gift receipt, we will provide you with an exchange or store credit.
If you do not have any proof of purchase, unfortunately, we will not be able to honor any return, refund, or exchange
Discounted/End of Season Sale items will only be refunded in the form of store credit or exchanged for other products. No cash refund or payment will be provided for items purchased during the discounted or promotional period.