FAQ – PURAS Malaysia
Enjoy 10% OFF for first online purchase with WELCOME10. T&C apply.

Frequently Asked Questions

If you have other questions, please just send it to info@mypuras.com

Purchase our Welcome Pack valued worth up to RM177, for just RM70, and you will automatically become a lifetime member.

Option 1:
Single Notes EO (worth RM141)
1x 5ml Lavender EO
1x 5ml Japanese Mint EO
1x 5ml Lemongrass EO

,b>Option 2:
Roll-on EO (worth RM177)
1x 5ml Lavender RO
1x 5ml Japanese Mint RO
1x 5ml Rose Geranium RO

By becoming a member, you will enjoy an array of exclusive privileges, including:

Discount benefit for other items will be applied and reflected at the end of the CHECKOUT process.

To enjoy exclusive benefits as a new member, follow these steps:

1. Add the a href="https://mypuras.com/products/welcome-gift-pack">Welcome Pack to your cart.
2. Proceed to checkout.
Note: If you're buying other items, the discounted price will be shown at the end of the checkout process.

If you prefer to receive the discount in-store, provide your contact number to the staff for discount application.

For members who signed up in retail stores:
1. Activate your account by following the instructions in the account activation email.
2. Once activated, log in to our online platform for members' discounts on online purchases.

If the activation email is not in your inbox, check your spam/junk folder.

Thank you for joining our membership program. We're excited to provide you with exceptional benefits and experiences. Contact our customer support team (+6011 1668 3033) for any questions or concerns.

Stay ahead of the curve and be the first to hear about our latest products, exclusive promotions, and unique experiences by subscribing to our email newsletter and/or opting for Whatsapp notifications.

Membership privileges apply to both online and offline purchases, unless otherwise specified. As a valued member, you can enjoy exclusive benefits and advantages across all channels of PURAS.

Creating an account on MYPURAS.COM provides you with the advantage of a streamlined checkout process and the ability to track your orders conveniently. You can sign up for an account prior to shopping or during the checkout process. It's important to note that having an account on MYPURAS.COM does not automatically grant you membership with PURAS.

You also have the option to shop through guest checkout.

Head on over to Create an Account and fill in your particulars.

Enter your email address and password into the Sign In field.

Head to Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

Sign In to your account, head to My Account and then to View Addresses. You can then edit/update your shipping addresses and save them for future orders.

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