Shipping Policy

(Last Updated: 15 March 2020)

Thank you for visiting and shopping at Puras Essential Oils. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Our daily cut off time is at 4:00PM. Any orders that comes in after 4:00PM will be processed on the next day.  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. 

Shipment method

Estimated delivery time

Shipment cost

GDex Standard

3-5 business days

RM10.00

*Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Should you not find any email in your inbox, kindly check your junk/spam mail as our email may sometimes end up in junk/spam mail.

 

Customs, Duties and Taxes
Puras Essential Oils is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages
Puras Essential Oils is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside Malaysia.

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