SEASON SALES FAQ
1. What is Season Sales?
Season Sales is an annual mark down sales where we clear off products with limited shelf life of 12-18 months.
2. Why does Puras product have short shelf life?
As a non-toxic, non-carcinogenic and clean brand, we only use natural preservatives that are safe to our overall health. Hence shorter shelf life.
3. How long can products manufactured in 2019 be kept?
Products manufactured in 2019 must be used before 2022. Once the products are opened, it is advisable to use within 6 months to prevent oxidation or contamination.
4. Are there any products that can be kept beyond their expiry date?
Most essential oils in the Resin/woody family have longer shelf life of over 5 years.
Among many, essential oils that can be kept over are:
• Black Pepper • Cedarwood • Clove Bud • Copaiba •Frankincense • Ginger
• Myrrh • Patchouli • Rose • Rosewood • Sandalwood • Turmeric • Vetiver
5. The body soaps color look different, can they still be used?
Yes, due to natural product, discoloration and oxidation may happen. But it is safe to be used, best by end of 2022.
6. Why are some of the products that are manufactured in 2020 on sales?
Due to Covid-19 border restrictions, 2020 Christmas Set products were delayed, only reached Malaysia after Christmas. Thus, these stocks are on sales now.
7. What is the difference between Puras’ Sanitizer compared to others in the market?
Puras sanitizers are made of 70% natural grain derived alcohol and essential oils with zero synthetic ingredients. Whereas the sanitizers available in the market could be synthetic alcohol that may be detrimental to our health with prolonged usage.
8. Why are some of your sticker labels have different names?
We were required to change some of our product names due to the regulations and requirement from Ministry of Health Malaysia. But rest assured, the ingredients are exactly the same. Some items with the old names are manufactured in 2018-2019.
Terms & Conditions Apply:
1. This Season Sales is exclusively for Puras Members only. (Be sure to log in to your member's account.
Should you have any issue with your online account, kindly contact our info line at +6011-1668 3033)
2. This promo period is from 30th March - 3rd April only. (Member's Exclusive Pre-sale 28th - 29th March)
3. All items are while stocks last.
4. Cash vouchers are NOT applicable for this promo.
5. No cash refund except no-stock item(s). Refund process will take within 14 working days.
6. No refund or cash refund on issue for example on situations: change of mind.
7. All SALE items are non-returnable, non-refundable, and non-exchangeable.
8. Puras reserves the rights to reject or change the redemption without prior notice.